Create happy customers by responding to issues faster using the mobile channels they prefer. Move support beyond tickets.
I'd like to cancel my flight and hotel reservations for next week.
Hi Peter, sorry to hear that. What's your reservation number?
View and manage all your customer data in one place. See who they are, including their location, social profiles, so you can message them in a more personal way.
Segment your customers by visits or purchase activity, and send them targeted campaigns to drive more sales.
Create one-time charges, or set-up plans for recurring payments right inside Relay. Your customers also have the option to send you payments directly inside a conversation
Enable your current business phone number or get a dedicated SMS phone number that your customers can text immediately
Add a single customer or bulk import them to start sending messages or campaigns
Connect your bank account to Relay to perform actions like refunds, charges, or adding customers to subscription plans
Schedule one-time or recurring messages to go out to customers at the most appropriate time. You can schedule one-to-one messages, or marketing campaigns.
Connect with your customers on Facebook Messenger. Simply link your existing Facebook page to Relay to start managing social conversations.
Send promotional marketing campaigns, or announcements that'll go out to your customers via SMS, Messenger or Email.
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I'd like to order a dozen cupcakes for the networking event tonight.
Hi Mandy, That'll be $25.50 including taxes. We'll have it delivered before 5pm
$25.50 done!
80% of all customer interactions are transaction related. Make it easy for your customers to securely pay you without leaving the conversation. It's as simple as texting the amount via Messenger or SMS
Create and manage recurring payments from customers right inside your Relay dashboard. Ideal for subscription based businesses.
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Send and receive messages from your dashboard using a dedicated phone number or Facebook Messenger
Use hashtags to run keyword campaigns and keep track of customer responses
Add a single customer, or thousands of customer and start messaging immediately
See profile picture, name & social data of customers and first time contacts
Send bulk campaigns for promotions, news or announcements to all your customers at once
Get email, browser and mobile notifications, when customers text you
Set automated responses for first-time contacts, campaign replies, and payments
Add some flare to your customer interactions using emojis
Compose and schedule messages that'll go out to your customers at a future date
Group your customers into static lists, or create segments using rules.
Respond faster to common questions using saved replies
Allow customers to send you payments using simple commands.
Attach an amount to keywords or hashtags so customers get billed when they text the keyword
Key in direct charges for your product or service from your Relay dashboard
Pre-authorize charges and complete them after you have delivered your product or service.
Create subscription plans, and add customers to each plan to charge them on a recurring basis.
Manage refunds directly from your Relay messaging dashboard
Send automated receipts and payment confirmation via SMS, Messenger and email
Track open "tickets" or conversations to measure your teams closure rate.
See how long it takes to resolve each customer ticket across your support team
Understand customer engagement by channel' SMS, Messenger
See the most recurring reasons why customers contact your business
From first contact to first purchase, view a detailed timeline of each customer's journey
Connect your bank account to Relay to view customer transaction alongside conversations